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    1. #1
      Stealth Bragger Minky
      Location
      Leafy Surrey
      Posts
      29,234

      How do you complain to Amazon about non-delivery?

      Tab's pressie was "dispatched"on the 4th December, no sign of it. The other present was dispatched 2nd December, ditto.

      How do I complain? I can't see the option....

      Thanks xxxx
      Minky, Big Princess T (16 March 2004) and ickle Princess T (25 July 2007). Feb 2006

    2. #2
      Dazzling Damsel
      Posts
      996

      Re: How do you complain to Amazon about non-delivery?

      You get a File A Claim button but I think it has to be after a certain number of days after expected delivery iyswim .... If you have a look at some of your older orders you should see the button.

    3. #3

      Re: How do you complain to Amazon about non-delivery?

      http://www.amazon.co.uk/gp/help/cust...?nodeId=529936

      There's a highlighted "Contact Us" in the spiel...it will take you through your account to query your package..good luck, ive had two go missing in the last month, first issue ive had with Amazon in 10 years!

    4. #4

      Re: How do you complain to Amazon about non-delivery?

      There are numerous threads about delayed parcels Minky so you aren't alone. I feel your pain,
      I've been waiting since early Dec for a parcel. Seems to be Royal Mail/couriers backlogs.

    5. #5
      Damsel Diva Jaywalk
      Location
      Betwixt & Between
      Posts
      1,097

      Re: How do you complain to Amazon about non-delivery?

      'twas on the radio there's huge backlogs of stuff in warehouses due to the recent bad weather



      The task in front of you is no bigger than the force behind you

    6. #6
      Shimmying Damsel allana
      Location
      South West
      Posts
      1,897

      Re: How do you complain to Amazon about non-delivery?

      http://www.amazon.co.uk/email/

      I've been waiting for a parcel (DH's Christmas present) since the 4th and am very unimpressed with the courier. I've spoken to the local drivers and they say that while they do have a backlog locally it isn't THAT old, so I reckon it's been nicked somewhere along the way. Emailed Amazon yesterday and haven't heard anything back so I am working on an extremely snotty email at the moment
      Lucas ~*~ 22.10.06

    7. #7
      Just me being me!
      Location
      By the sea :-)
      Posts
      15,081

      Re: How do you complain to Amazon about non-delivery?

      OH is still waiting for a parcel he was promised on 8th. He's just bought it elsewhere & then after the however many days have elapsed he'll file a complaint (or will return the item if it does turn up).

      Shame really, I often do loads of xmas shopping through Amazon, but they've put me right off this year.

    8. #8
      Stealth Bragger Minky
      Location
      Leafy Surrey
      Posts
      29,234

      Re: How do you complain to Amazon about non-delivery?

      Oh, thanks Ladies. Is it not worth bothering to email then? I ordered something else WAY after my first two parcels and it arrived fine .

      Poor Tabitha, both presents for her .

    9. #9

      Re: How do you complain to Amazon about non-delivery?

      I'm waiting for 2 parcels from them too. One of them was dispatched on the 26th November.

      There's an email link in their Help section, called Where's My Stuff.

      I've emailed several times and half the time they don't bother to reply, and the one time they did they said they won't look at it yet, to email if it hadn't arrived by a certain date.

      I've never had any problems with them before but it's been a nightmare this year. It's over half my Christmas shopping hasn't arrived.


    10. #10
      is free!! Cymber
      Location
      Devon
      Posts
      9,932

      Re: How do you complain to Amazon about non-delivery?

      Quote Originally Posted by Minky View Post
      Oh, thanks Ladies. Is it not worth bothering to email then? I ordered something else WAY after my first two parcels and it arrived fine .
      I've ordered quite a lot from Amazon recently, and they aren't arriving in the order they were ordered (iykwim?), or necessarily by the dates they promise.
      The soul always knows what to do to heal itself. The challenge is to silence the mind.

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