Ripped Off, Who Can Help Me?

[Calamity]

A quick background to my problem is that I bought a pair of Nike trainers through www.bestsportsworld.co.uk (http://www.bestsportsworld.co.uk) and paid for them through Nochex on the 5th of January. I received a confirmation email from Nochex with an order number etc. The £55.98 was debited from my bank account on the 8th of January. As to this day I've still not heard a single thing from Best Sports World. I have constantly tried to get through to their office on the telephone number on the website. I have also sent them three emails and not had a single reply.

What do I do now? Can someone please point me in the direction of where to go with this now? I'm absolutely furious that these people haven't even got the decency to send a quick email to say the item is out of stock or send an apology.

TIA

[jobey]

Hi, i've not had any experience with Nochex but did you pay for these trainers using a credit or a debit card?
I think you may be covered if you used a credit card through their policy?

I think if i were you, i'd get on to your bank and see what they say. Have you also emailed Nochex? What is their policy?

Sorry not much help. i hope you get it sorted out. I've got a Paypal dispute going on atm and it's horrible to feel you've been taken advantage of....

JoX

[Calamity]

The Nochex website says to take up disputes with the trader. I paid using my debit card so I'll contact my bank but I don't hold out much hope of them doing anything for me. Thanks chick x

[Wilma]

Hi Calamity,

You should try contacting your local Trading Standards department - details are usually available through your local council website. They may have other complaints regarding this company.

Paying by debit card will hopefully help you to get your money back but I'm not really sure. If not, you can pursue them in the Small Claims Court - info here (http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm). It might also be worth contacting your local Citizens Advice Bureau - info here (http://www.citizensadvice.org.uk/).

Oh, and if you get the runaround from the company, consider writing to Watchdog (http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/) and your local press - the idea of bad publicity can sometimes "persuade" companies to raise their game :wink:

Wilma

[Calamity]

Hi Wilma, I did have a look on the Trading Standards website but it was all a bit confusing. They said they can't actually act on your behalf, they can only give advise. I was hoping there was someone I could pass this onto and they would contact the trader on my behalf but that doesn't seem possible :sigh:

My OH said to contact the police and Watchdog....... I'm just really fed up of the whole thing now.

[Wilma]

Calamity,

Firstly, I would send another email to the company, state you want a response and your money back within a certain time frame (say 7 days) or you will start court proceedings. This might do the trick.

Secondly, report the company to Trading Standards. They won't handle your personal case but they should investigate the company. They can then force them into liquidation if they are trading illegally, and so stop others getting stung like you.

Thirdly, if your email gets no response in the time frame stated, then either go through the Small Claims Court (not sure how much this costs and if it would be worth it for your amount, not sure if the company has to reimburse your initial outlay if they lose). If you don't feel confident about it, then pop along to your local Citizens Advice Bureau and they should be able to offer assistance. They usually have quite limited opening hours and some have particular days for particular types of help (e.g. debt, housing etc.) so it's worth checking on the earlier link for this info.

Have you googled the company name? It might be worth doing so as others may have had similar problems with the company and posted about it on forums etc. This could help with Trading Standards. Another thing could be to see if they are listed at Companies House - WebCheck service (http://wck2.companieshouse.gov.uk/9ecc7e202340c362859b22e04c522230/wcframe?name=accessCompanyInfo) - as sometimes you can find out head office addresses/directors details, where you can send letters to get your money back.

:hug: as I have been in a similar situation before and ended up losing £92 out of £100 when the company was forcably liquidated due to dodgy trading and that was all the Official Receiver gave me :cry:

Wilma

[Destiny]

I don't think you are alone unfortunately.....

http://www.theargus.co.uk/mostpopular.var.1152978.mostviewed.outcry_as_onlin e_sports_store_fails_to_deliver_goods.php