Shoes hurt!

[Velvet Chain]

Hiya everyone, just wanted a little bit of advice really. I bought JJ new shoes two weeks ago - he hasn't really worn them much but yesterday we went out for a walk and he kept telling me that his foot was hurting. Last night when I got him undressed I could see that the skin has been rubbed right off his foot where the strap of the shoes would have been.......the shoes were fitted properly and they are Startrite shoes, problem is I don't have the receipt or the box and whilst I paid on my credit card I don't have hte bill yet but I do have a loyalty card thingy which they stamp and date and put the price of the shoes.

Obviously I am not going to put those shoes on him again so I have to get him new ones but where do I stand in getting my money back because £37.99 is a lot of money for something that he can't wear.

Your advises are needed ladies please.

VC

[Bubble]

I would say you are definitely entitled to take them back for either a refund or exchange because they are either faulty or fitted wrong.

I bought Sam some Clarks shoes from an independent shop a week or so ago but they seemed quite difficult to get on and I wasn't happy with them at all. I took them back to the shop and asked them to remeasure him and they had been measured slightly wrong (he should have had a wider fitting). They exchanged them no problem as it was their fault. I did have the receipt though but as you also seem to have proof from your loyalty card, I can't see it being a problem.

Bubble
xx

[Adelelee]

I bought ELiza some Startrite shoes and exactly the same thing happened.

I called them and they were great. I did have my receipt but I am sure if you call and explain the situation they will be fine.

[Velvet Chain]

Well I emailed the store and so far no reply but I have decided that I am going to take him there and with or without receipt I want an exchange or refund. Checked their website and they claim to offer 100% customer satisfaction and a no quibble returns/refunds policy without mentioning the word receipt! We shall see!

Problem is, I didn't like any other pairs of shoes there. This was the only pair that I remotely considered as the rest in his size are all black and "school" looking. To me he is still a toddler (he'll be three in a month) but he has large feet (size 10) which they associate to be around age 4/5. I am sure I will be albe to find something though.

Thanks for your replies.

VC

[Adelelee]

Good luck!! let us know how you get on:smile:

[Velvet Chain]

UPDATE

Went yesterday to change the dreaded shoes - bless as soon as JJ saw me getting them out of the cupboard he ran and hid in his wardrobe and wouldn't come out until he was certain that I wasn't going to put them on him.

Anyway, the shop staff were not happy and I had to argue with them for them to even look at the shoes on his feet and I found out that the manangeress was the one that had fitted him and when the other lady checked his feet with the shoes on she found that although the sizing was correct the shape of the shoe was not right for JJ's foot!

So I bought another pair of shoes and have been advised not to put Startrite shoes on him again as the cut of their shoes is wrong for his feet - I have no idea!

His new shoes are actually very nice - beige suede things that look cute on him.

Thanks for all your support it gave me the courage to go back to the shop and argue it out.

VC

[*Fallen Angel*]

Glad you got it sorted. Their customer service sounds dreadful too.